privacy policy

last updated: february 2025

gel (grassroots events london), trading as grassroots nightlife futures cic, is committed to protecting your privacy. this policy explains what data we collect, how we use it, and your rights.

what data we collect

when you use gel, we may collect the following information:

• name and email address (when you create an account or purchase tickets)
• payment information (processed securely by Stripe — we do not store card details)
• order history and ticket records
• email preferences and mailing list subscriptions
• anonymised usage data such as pages visited and browser type

how we use your data

we use your data to:

• process ticket purchases and send order confirmations
• deliver tickets to you via email
• manage your account and authentication
• send you editorial newsletters and event updates (only if you opt in)
• improve the platform and fix issues

third-party services

we use a small number of trusted third-party services to operate gel:

• Stripe — payment processing
• Postmark — transactional email delivery (order confirmations, tickets)
• Listmonk — mailing list management (self-hosted)
• Ory Kratos — authentication (self-hosted)
• Cloudflare — CDN and DNS routing
• Hetzner — server hosting (EU-based)

we do not sell or share your personal data with any third parties for marketing or advertising purposes.

data storage & security

your data is stored on servers hosted by Hetzner in the EU. we use encryption in transit (HTTPS) and follow security best practices to protect your information. access to personal data is restricted to authorised personnel only.

cookies

gel uses essential cookies for authentication and session management. we do not use third-party tracking cookies or analytics services that track you across the web.

your rights

under UK data protection law (UK GDPR), you have the right to:

• access the personal data we hold about you
• request correction of inaccurate data
• request deletion of your data
• withdraw consent for marketing communications at any time
• request a copy of your data in a portable format

contact

if you have any questions about this policy or wish to exercise your rights, please contact us at hello@gel.now.